Part 1: Days 1-2Understanding User Experience Issues• Understanding common user issues• Common misconfigurations that hinder adoption• Understanding the user workflow
Configuring a Seamless Receiver• Deploying Receiver seamlessly• Configuring Receiver through ADMX templates• Configuring Single Sign On authentication• Presentation of apps and desktops
Customizing the StoreFront Experience• Customizing StoreFront appearance and branding with StoreFront 3.0• Using keywords with StoreFront• Configuring resource filtering• Advanced customizations through editing configuration files• Porting customizations to NetScaler Gateway• StoreFront launch and session timeouts
Optimizing the Logon Process• Reducing logon times with folder redirection and exclusion• Session prelaunch• Session lingering
Optimizing HDX Graphics• Understanding graphics delivery• Configuring the graphics modes with policies and templates• Selecting appropriate templates by use case• Extracting graphics HDX information for troubleshooting• Reducing bandwidth through policies and settings
Delivering Multimedia• HDX Redirection technologies• Client and server content fetching and rendering• Configuring Flash video fallback behavior• Configuring Windows media redirection and transcoding• Using the HDX Skype for Business optimization pack
Configuring for Double Hop HDX Connections• The double hop HDX scenario or ICA-pass-through• Drive mapping with double hop• Workspace control behavior• Session sharing behavior
Part 2: Days 3-4Troubleshooting Introduction• Support methodology• Troubleshooting tools• Citrix Director• CDF tracing• Citrix Insight Services• Citrix Diagnostic Toolkit
Using PowerShell• PowerShell structure and syntax• PowerShell help and discovery Cmdlets• XenApp and XenDesktop PowerShell SDK
Troubleshooting StoreFront• StoreFront authentication• StoreFront enumeration• StoreFront services• XML Broker issue• Subscription store backup and restore
Troubleshooting the XenApp and XenDesktop Controller• FMA services architecture• Validating FMA services• XenApp and XenDesktop SQL connectivity and authentication• XenApp and XenDesktop site recovery and cleanup
Troubleshooting VDA Registration• VDA registration options• VDA registration communications• Common registration failures• VDA registration troubleshooting methods
Troubleshooting VDA Connections• Connection communication flow• Common connection failures• Citrix Receiver clean-up• XenApp load balancing issues• Analyzing ICA files• Active Directory authentication with Citrix Director• Enhanced reboot scheduling in Citrix Studio
